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Privacy policy

Questions about the protection of your personal data

The protection of your personal data is an essential element of our relationship, whether you are a customer or a user of our services and sites. This relationship is based on a principle of transparency aimed at respecting your privacy in accordance with the regulations in force in France and in Europe.

We invite you to consult our personal data protection policy by clicking here (link to General data protection policy of the WEKA Group in France)

What are your rights?

You may request at any time access to your personal data, their rectification, their deletion (insofar as this does not prevent the proper performance of the contract or compliance with our legal obligations) and the limitation of one or more particular processing of data concerning you, under the conditions provided for by the Regulations.

You also have the right to modify or withdraw, at any time, the consents you have given us for the processing of your personal data.

You also have the right to object to the processing of your personal data and the right to their portability, under the conditions set out in the Regulations.

How to exercise your rights

You can exercise your rights at any time by consulting the sections below:

1. What is the General Data Protection Regulation (GDPR)

The RGPD is the new European framework concerning the processing and circulation of personal data, the information on which companies rely to offer services and products. It covers all residents of the European Union.

Prior to the GDPR – whose more solemn name is the Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data – there was a directive on the protection of personal data dating from 1995. This text is repealed by the RGPD

2. I no longer wish to receive your newsletters

You are a recipient of our newsletters in the professional context because your address is in our databases.

You have the right to access, modify, oppose and delete your data.

To stop receiving newsletters: At the bottom of each newsletter you receive from us, you will find a link allowing you to unsubscribe.

3. I no longer wish to receive your commercial e-mails

You are a recipient of our commercial e-mails in the professional context because your address is in our databases.

You have the right to access, modify, oppose and delete your data.

To stop receiving our commercial solicitations: At the bottom of each commercial e-mail you receive from us, you will find a link allowing you to unsubscribe.

4. I no longer wish to receive postal mail or be contacted by telephone for commercial prospecting purposes.

If your request follows the reception of an email from our services, we invite you to refer to questions 02 and 03 to know the procedure to follow in order to stop receiving them

If your request is the result of a postal mail or a phone call from our services, please leave us your contact information so that our customer service can call you back if necessary. Your request requires a personalized intervention.

If you are a professional, subscribed to our services, we invite you to provide us with the name of your company/establishment or your SIRET number as well as your subscriber number, if you know it, so that we can do all the preliminary research before contacting you again.

Upon validation of the form below, a ticket will be opened with our services and you will receive an email confirming that your request has been taken into account

We thank you for your confidence.

5. I want to change my details

Your request requires a personalized intervention of our services. We invite you to leave us your contact information so that our customer service can call you back.

If you are a professional, subscribed to our services, we invite you to provide us with the name of your company/establishment or your SIRET number as well as your subscriber number, if you know it, so that we can do all the preliminary research before contacting you again.

When you validate the form below, a ticket will be opened with our services and you will receive an email confirming that your request has been taken into account.

We thank you for your confidence

6. I wish to delete my personal data

If you simply do not wish to receive our newsletters or to be contacted commercially by our services, you will find the steps to follow in the answers to questions 2, 3 and/or 4 bis on this page.

To exercise your right to rectify and delete all your personal data requires a personalized intervention of our services.

If you are a professional, subscriber to our services, we invite you to provide us with the name of your company/establishment or your SIRET number as well as your subscriber number, if you know it, so that our services can make sure to cover all the systems in which personal data concerning you could be present.

We remind you that if you are a customer, a paying subscriber to one of our services, we are obliged to keep your billing data, including some of your personal data, for a period of 10 years. For more details, you can consult article 5 of our personal data protection policy.

In accordance with the recommendations of the CNIL (Commission Nationale de l’Informatique et des Libertés), we thank you for accompanying your request with a proof of identity (identity card or passport), in pdf or image format, by clicking on the “Upload a file” button in the form below. This proof of identity will only be kept by our services for the time required to process the application. It will then be destroyed.

– Extract from the CNIL document (Chapter 12 – P34): “…- …check that requests to exercise the right of rectification made electronically (using an encrypted channel if the transmission is made via the Internet) are accompanied by a digital identity document ….

Once the form below has been validated, a ticket will be opened with our services and you will receive an email confirming that your request has been taken into account.
We thank you for your trust.

7. How is my personal data used?

We share information with the companies of the WEKA Group, to which we belong, for administrative purposes (e.g. internal administration, invoicing and providing our products and services to customers). It is in our legitimate interest to share this information with these parties for these purposes.

8. I wish to know the personal data you have on me

If you simply do not wish to receive our newsletters or to be contacted commercially by our services, you will find the steps to follow in the answers to questions 02, 03 and/or 03bis on this page.

Exercising your right of access to your personal data requires a personalized intervention of our services.

If you are a professional, subscriber to our services, we invite you to provide us with the name of your company/establishment or your SIRET number as well as your subscriber number, if you know it, so that our services can make sure to cover all the systems in which personal data concerning you could be present.

We remind you that if you are a customer, a paying subscriber to one of our services, we are obliged to keep your billing data, including some of your personal data, for a period of 10 years. For more details, you can consult article 5 of our personal data protection policy.

In accordance with the recommendations of the CNIL (Commission Nationale de l’Informatique et des Libertés), we thank you for accompanying your request with a proof of identity (identity card or passport), in pdf or image format, by clicking on the “Upload a file” button in the form below. This proof of identity will only be kept by our services for the time required to process the application. It will then be destroyed.

– Extract from the CNIL document (Chapter 13 – P36): “…- …check that requests for exercising the right of access made electronically (using an encrypted channel if the transmission is made via the Internet) are accompanied by a digital identity document ….

Upon validation of the form below, a ticket will be opened with our services and you will receive an email confirming that your request has been taken into account.

We thank you for your trust.

9. None of the above proposals correspond to my request

We are sorry that you could not find an answer to your question.

The protection of your personal data is an essential element of our relationship, whether you are a customer or a user of our services and sites. This relationship is based on a principle of transparency aimed at respecting your privacy in accordance with the regulations in force in France and in Europe.

We invite you to consult our personal data protection policy by clicking here.

For any other question concerning the exercise of your rights in relation to the General Data Protection Regulation (GDPR), we invite you to contact us.